Frequently Asked Questions

1.  How long does it take for me to get my order?

2.  How much will it cost for shipping?

3.  Do you ship to other countries?

4.  I was sent the wrong item, what do I do?

5.  How do I exchange the item I ordered for another?

6.  My item is on "back order."  How long will it take to receive it?

7.  What's the best way to contact you about a question or concern?

8.  What do I do if my question wasn't answered here?

1.  How long does it take for me to get my order?

We fill all online orders once per week.  Add to that the delivery timeline of approximately 2-3 days (all orders are sent by United States Postal Service [USPS] Priority Mail) and you should receive your purchase in approximately 10 days from the order date.  However, we ask our customers to kindly expect a 14-21 day turnaround for delivery because our inventory may be depleted due to an unforeseen demand of a particular item.  But if you haven't received your order after 21 days, please e-mail us at sales@praisereport.com and let us know so that we can correct the problem as soon as possible.

We ship via USPS Priority Mail.  Therefore, shipping rates will match the United States Postal Service rates.  Additionally, we add $0.99 to cover packaging materials.

*You can calculate the shipping yourself by going to their website (www.usps.com).   Once there, calculate domestic postage using our shipping zip code (92129) and your destination zip code.  You will also want to use an approximate weight of one pound per item.  This will give you a pretty accurate shipping rate.

RadioCoffeeHouse.com

Attn: Returns/Exchanges
PO Box 721051
San Diego, Ca 92172-1051

Include the following:

a) The item you received.
b) The original sales receipt.
c) Write down (on the original sales receipt) the item you were supposed to receive.
d) Please read our Return/Exchange Policy for the full instructions.

6.  My item is currently on "back order."  How long will it take to receive it?

When you have an item on back order, that means that we have to re-order that particular item from the manufacturer.  If you want an estimated delivery timeline, e-mail us at sales@praisereport.com with a subject line of "RCH back ordered item."  Also, include your name, the item on back order, and your summary order number (on your e-mailed receipt).  Then, we will contact the manufacturer for that information and pass it on to you.

7.  What's the best way to contact you about a question or concern?

The best way to get in contact with us is by e-mail.  We respond to every e-mail question and concern as soon as we can.  We also use e-mail to inform you about back ordered items and other information regarding your purchase.  We even return our phone messages by e-mail.

8.  What do I do if my question wasn't answered here?

Please e-mail us at sales@praisereport.com and we will gladly answer any questions or concerns that you might have.  Blessings, RCH staff.